This programme is designed to provide students with the critical knowledge and skills needed in a hotel. Students will learn the fundamentals in Front Office Operations, Housekeeping Operations, Concierge Operations and supervisory skills.

Programme Outline

Accommodations and Housekeeping

• WSQ Conduct Orientation and Training
• WSQ Interact with Guests
• WSQ Implement Marketing Strategies
• WSQ Handle Guest or Resident Arrival
• WSQ Handle Guest or Resident Departures
• WSQ Implement Loss Prevention
• WSQ Maintain Guest or Resident Accounts
• WSQ Maintain Inventories
• WSQ Monitor Front Office or Guest Services
• WSQ Monitor Income and Expenses
• WSQ Monitor Reservation Services
• WSQ Provide Safety and Security for Guests
• WSQ Service Guest Rooms
• WSQ Supervise Housekeeping Operations
• WSQ Supervise Staff
• WSQ Work Safely

General Studies

• Communication in Business
• Fundamentals of Hospitality Hosting

Mode of Study

Full time

On an average, the teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.

Assessment Framework

Theory, practical examinations, practical exercises, presentations, written assignments, projects, class participation & performance during industrial attachment

Certification

WSQ Advanced Certificate in Hotel and Accommodation Services awarded by Singapore Workforce Development Agency

Progression Pathway

Our graduates from the WSQ Advanced Certificate in Hotel and Accommodation Services may progress to the SHATEC’s Diploma in Hotel Management programme.

Entry Requirement

Singaporean and PR

(Minimum age of 16 years old and above)

• Minimum 2 GCE ‘N’ Level including English*
• Successful Admission Interview