How many times have you walked into a store and wished you received better service?

In this course, we teach our students to promote goods and services by assisting customers in their queries while delivering a memorable customer experience.

You will learn to promote merchandise, serve customers, arrange merchandise for display and perform a variety of retail shop operations.

Acquire knowledge and skills which are highly relevant to the industry

• Promote products and services
• Perform suggestive and cross-selling
• Interact with customers face-to-face
• Provide customer service
• Handle merchandise
• Manage stock inventory
• Arrange display of merchandise
• Perform cashiering

MODULE OBJECTIVES

Core Modules

• Fundamentals of Communication I
• Customer Service
• Professional Image and Etiquette
• Software Applications
• Retail Selling
• Retail Operations
• Retail Promotion
• Fundamentals of Communication II
• Elements of Business
• Visual Merchandising
• Industry Attachment

Life Skills Modules

• Personal and Professional Development I & II
• Interdisciplinary Studies I & II
• Sport and Wellness I & II

Electives (Course Specific)

• Basics of Personal Finance
• Small Business Management
• Cosmetics Retailing

Electives (Cross-level)

• Marketing and Promotions in Entrepreneurship
• Creative Copy Production
• Design Thinking

Progression Opportunities

Nitec in Retail Services graduates with a GPA of 2.8 and above may also apply for progression to related Higher Nitec courses offered by ITE.

Career Prospects

Nitec in Retail Services graduates are employed by department stores or companies in the retail business selling products and services direct to customers. Some of the job titles held by graduates include Retail Sales Associate, Retail Assistant, Cashier, Customer Service Associate and Sales Executive.

Entry Requirements

To apply for the Nitec in Retail Services course,  you need to have:

Completed GCE ‘N’ or GCE ‘O’ Level