How many times have you walked into a store and wished you received better service? 

In this course, we teach our students to promote goods and services by assisting customers in their queries while delivering a memorable customer experience. 

You will learn to promote merchandise, serve customers, arrange merchandise for display and perform a variety of retail shop operations.

Acquire knowledge and skills which are highly relevant to the industry as follows :

• Promote products and services
• Perform suggestive and cross-selling
• Interact with customers face-to-face
• Provide customer service
• Handle merchandise
• Manage stock inventory
• Arrange display of merchandise
• Perform cashiering

MODULE OBJECTIVES

Core Modules

• Fundamentals of Communication I
• Customer Service
• Professional Image and Etiquette
• Software Applications
• Retail Selling
• Retail Operations
• Retail Promotion
• Fundamentals of Communication II
• Elements of Business
• Visual Merchandising
• Industry Attachment

Life Skills Modules

• Personal and Professional Development I & II
• Interdisciplinary Studies I & II
• Sport and Wellness I & II

Electives (Course Specific)

• Basics of Personal Finance
• Small Business Management
• Cosmetics Retailing

Electives (Cross-level)

• Marketing and Promotions in Entrepreneurship
• Creative Copy Production
• Design Thinking

GCE ‘N’ Technical students with 0 or 1 ‘N’ Level pass