We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. 

It is imperative that we are equipped with the essential skills to handle different groups of people at the workplace. You will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! 

Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!

COURSE OUTLINE

Relationship Building

• Using EQ to interact positively with your superiors, colleagues and subordinates; and clients.
• Identifying, discerning and escalating people’s needs.
• Maintaining ongoing relationships.
• Reading people by identifying one’s perception, values and belief system.

Understanding People Communication Tendencies

• Personality development—nature or nurture?
• Understanding the 4 communication styles.
• How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.
• How to leverage on one’s strengths and work on his/her weaknesses.
• Understanding the differences between behaviour and intentions—Customising communication style to different profile types.
• Using the DISC to promote team cohesiveness and buddy systems.

Conflict Management

• Identify signs, stages and causes of conflict with teams and individuals at the workplace.
• Use effective negotiation skills to resolve conflicts.
• Develop and manage outcome and feedback with supervisors.

LEARNING OUTCOME

Upon successful completion of the workshop, participants will be able to:

• Improve participants’ performance levels.
• Reduce stress levels among colleagues.
• Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
• Master the art of objection handling and work towards a resolution.

METHODOLOGY

The course is conducted through:

• Lecturing
• Self-Analysis
• Class Brainstorming and Learning from a Partner
• Interactive Exercises
• Role Plays

TARGET AUDIENCE

Everyone.