Handling Difficult Colleagues and Customers

Course Description

BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO:

feel more confident about tackling difficult people in your work life
better understand the root causes of difficulties
know how best to react in a range of difficult situations
LEARNING OBJECTIVES:

Reflect on why people behave the way they do in difficult situations
Learn how to adapt the way you react in different contexts
Discover strategies to build better relationships with difficult people

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Certificates

Job Level

Certificate Issued

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Flexibility in Planning and Teaching

Theoretical Knowledge

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Practical Skills

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Individual Work with a Mentor

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Final Individual Project

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