The “Coach for Service Performance” module addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. Learners will also gain experience through learning and practising the use of coaching techniques to close service gaps, as well as learning how to monitor the progress of individuals for improvements in service performance.
The programme would cover the following areas:
• The Role of a Coach in Service Performance
• Preparing to Coach
• Being a Coach
• Monitoring Progress