COACH FOR SERVICE PERFORMANCE
The healthcare sector is a dynamic one – with
service performance being a key contributor to
service quality. Service delivery is dependent on
the service staff interacting with the patient and
his family. As a service leader, coaching is an
essential skill.
This module focuses on the skills and
knowledge to coach individuals for service
performance. It involves identifying the coaching
needs of individuals, and preparing and
delivering a coaching plan. It also includes the
use of coaching techniques to close service
gaps and monitor the progress of individuals for
improvements in service performance.