This unit addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.
Course Content
1. Recognise the role of a coach in coaching for service performance

2. Prepare coaching plan for individuals to address service performance issues

3. Demonstrate the use of coaching techniques to address service performance issues

4. Monitor progress of individual for improvements in service performance