Continuous self-development is paramount for leaders as it ensures that they have the necessary skills to align with and better develop superior teams. 

Program Highlights:

Reduce communication breakdown amongst team members:

• Removal of communication barriers
• Communication Techniques and Styles

Improve personal and team decision making processes to reduce error

• SMART Objectives
• Analytical methods to influence strategies

Commit themselves and strive for self development

• Situational Leadership Model
• Self-assessment with Individual Development Plan

Duration

2 days

Who Should Attend

Call Centre Supervisors, Crew/Section/Team Leaders, Asst. Store Managers, Supervisors, Service Team Leaders