Are you running a business? Is your business growing? If you answer yes to these, then you already have a quality system in place. Quality system is used by organizations to plan, create, develop, deliver and manage the quality of their products and services. The ultimate goals of the implementation of quality system are to produce services or products of consistent quality and to increase customer satisfaction. 

This course enables an individual to acquire the skills and knowledge in carrying out planning and carrying out daily work to meet quality system requirements as well as maintaining and improving work quality.

Key Topics

• Identify duties and responsibilities
• Establish job and quality objectives
• Plan work activities to meet quality system requirement
• Performance measurement
• Report abnormalities
• Follow work instruction
• Monitor quality outcome
• Detect and report non-conformities
• Provide feedback and reports on quality system
• Corrective action
• Monitor resolution of non-compliance
• Detecting, reporting and resolving non-compliances
• Continual improvement

Who Should Attend?

• Personnel involved in planning. Maintaining and improving work activities to meet organization quality system requirements:
• Managers & supervisors
• Factory and production managers
• Industrial and production engineers