APPLY 8 DISCIPLINESPROBLEM SOLVING APPROACH

Course Description

Course Objective:

On completion of this module, learners will be able to resolve issues and customer complaints using the systematic 8 Disciplines problem solving approach and using the 8 Disciplines format in the reporting of the issue with appropriate short term and long term solutions to rectify the issue.

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Certificates

Job Level

Managerial

Certificate Issued

Diploma

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Flexibility in Planning and Teaching

Theoretical Knowledge

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Practical Skills

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Individual Work with a Mentor

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Final Individual Project

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