Solving tough problems requires the ability to identify the true root of issues, analyse possible causes, create alternative options, determine the most feasible one and implement it. A systematic approach will give you the techniques to resolve the problem in a creative way.

This two-day problem-solving workshop will help participants enhance their skills to find sustainable solutions and learn new ways of problem-solving methods to achieve win-win results for involved parties.

Objectives

Upon completion of this workshop, participants will be able to;

• Identify problems using appropriate tools and techniques
• Generate creative ideas that will evolve into multiple solutions addressing workplace problems
• Evaluate suggested solutions and identify the most feasible one for implementation
• Draw out complete implementation action plans to resolve workplace problems

Target Audience

Anyone who is or will be involved in problem-solving and need to generate multiple creative solutions to problems will benefit from this course

Duration

Two days

Curriculum

• Introduction to Problem Solving
  
• Key Terms and Definitions
  
• Common Symptoms; Problem relating to and Affecting Others and Impact on Organisation

1. Group Discussion
2. Scenario

• Information gathering on perceives problem

Scenario

• Identifying Root Causes

Three Methods

• Group discussions
  
• Generating “Solution Ideas” using Creative Thinking

1. What is Creative Thinking
2. Differences Between Analytical Thinking and Creative Thinking
3. Three Ways of Turning Mind Towards Creativity

• Analytical versus Creative Problem Solving

1. Flow chart
2. FFA
3. Seven Rules of Brainstorming
4. ‘How to’ Concept
5. Scamper Technique
6. What if Statements
7. Three Breaking Though Patterns
8. Idea Cyclone
9. Lotus Blossom Technique
10. Group Discussions

• Evaluate Each Solution Ideas for Possible Solution to Root Cause of a Problem

1. Testing the Solutions Using Four R’s
2. Setting and Using Criteria’s
3. Decision Matrix
4. Group Discussion

• Implementation, Action Plan and Follow–up
  
• Group Discussion

Methodologies

Interactive sessions using adult learning principles, group discussion and presentation