The process of becoming comfortable with other people begins with becoming comfortable with ourselves. Based on John Maxwell’s book “Winning With People” and “25 Ways to Win with People”, learn to connect more effectively across diverse personalities and generational differences. Face a series of truths about yourself in a self-assessment through The Mirror Principle and learn synergistic techniques that encourage win-win situations. Learn how confrontation can be healthy! Review communication barriers and equip yourself with effective listening skills.

Course Objectives

By the end of the programme, participants will be able to:

• Demonstrate how relational chemistry impacts bottom-line results in organisations
• Discover why an accurate self-assessment is foundational to healthy relationships
• Connect with others more effectively by understanding diversity in personalities and generational differences
• Understand why conflict and tension are a normal and necessary part of growth for any team or organisation
• Demonstrate practical, proven strategies for managing conflicts well
• Explore the importance of synergy by investing in win-win relationships that deliver results

Who Should Attend

Leaders and managers from all industries.

Pre-requisites

Nil

Course Duration

7 hours / Full Time

Course Outline

Module 1

– Introduction to Winning with People & Objectives

– People Skills Overview

• Think-Say-Do Model
• Emotional Intelligence (EQ)
• Five Critical Questions Self-Assessment
• Winning Characteristics of Charismatic Leaders
• The Boomerang Principle – Benefits of Winning with People

Module 2

– Things We Think

• The Lens Principle
• Servant Leadership
• The High-Road Principle
• Personal Relationship Preferences
• Action Plan

Module 3

– Things We Say & Hear

• Barriers to Listening
• Levels of Listening
• Developing Skilled Listening
• Demonstrating Skilled Listening
• Action Plan

Module 4

– Things We Do

• Routine Conversations
• The 30-Second Rule
• Challenging Conversations
• Types & Styles of Challenging Conversations
• Demonstrating High-Road Responses
• Do the Little Things
• Action Plan

Method of Instruction

English

Trainer : Trainee Ratio is 1:24

Mode of Assessment/Examination

Nil