Establishing good relationships with your customers is the first step towards business success! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs. 

Program Highlights:

Drive sales by meeting the demands of your clients

• Generating increased sales with excellent product knowledge

Learn the secret behind enhancing customer retention

• Understand why gaining customer trust is the key to repeated business

Gearing up for post-sales techniques

• Convincing customers they have made the right choice with you
• Locking in the sale through loyalty programs

Duration 

2 days

Who Should Attend

Call Centre Supervisors, Crew/Section/Team Leaders, Asst. Store Managers, Supervisors, Service Team Leaders