Many assignments and undertaking are undertaken by way of a service level agreements. Having a proper understanding and appreciation of various clauses and templates is relevant when entering into a service level agreement.

During the one day course, participants will be taught the various skills on how service level agreement will be secured and including other techniques how to draft and vet a service level agreement. The one day course will consist of practical discussion, case studies, and negotiations exercises to better illustrate to participants on how Service level agreement can be secured.

Course Outline

Key points in a Service level agreement

• What is the definition of a Service level agreement
• How are Service level agreements executed
• The key points in a Service level agreement

The Commercial considerations when looking at Service level agreement?

• Definition of commercial risk
• The practical considerations before embarking on a service level agreements
• The financial risk when embarking on a service level agreements

Key contract terms in a Service level agreement

• What are the key clauses
• The art of identifying the key terms in a service level agreement
• What to look out when looking at the service level agreement

Indemnity & Warrant Clauses in a Service level agreement

• Definition of an indemnity clause
• How indemnity clause should be negotiated
• Key points to look after an indemnity clause has been negotiated

Role of insurance in contracts In a Service level agreement

• Interpreting insurance clause in commercial contracts
• Insurance and the art of negotiating insurance clause

Warranty and Undertaking clauses in a Service level agreement

• Definition of a warranty clause
• How does a warranty clause differ from an undertaking clause
• The art of negotiating a warrant and undertaking clause

Key points to note if a service level agreement is by way of entity

• The composition of the entity
• The decision making process the major shareholders
• The management team and duties and responsibilities

Limiting liability in a service level agreement

• Signing a limited liability agreement
• Inserting limited liability clauses into a service level agreement
• The art of negotiating this limited liability clause

The art of negotiating Service level agreements in Asia

• The key points to note when signing with a service level agreement
• The due diligence process when negotiating a service level agreement
• The key points to note when concluding a service level agreement

Arbitration Clause and Governing Law Course

• Is Arbitration the best way to resolve conflicts
• The choice of law and venue
• How can Arbitration work in overseas jurisdiction

Alternative Dispute Resolution Mechanism

• Definition of Alternative Dispute Resolution
• How does Alternative Dispute Resolution operate
• The key elements of Alternative Dispute Resolution

Who Should Attend

Contracts Managers, Programme Managers, Project Engineers, Managing Directors, Group Financial Controllers, Company Directors, Sales Directors, Business Managers, Financial Controllers, Marketing Managers and Executives, Administrators, Credit Executives, Finance and Operation Executives, Maintenance Managers, Accounts Supervisors