The objective of this course is to enable participants to understand fully the requirements of the Singapore Quality Award (SQA) and the various means to journey from a SQA score of 400 to 700 points.

COURSE CONTENT

Day 1
· Introduction
· Understanding the SQA Criteria
· Getting Leaders to understand the Big Picture and drive systems
· Getting to know your Customers
· Forging an Organisational Culture that adds value to Customers
· Developing strengths in your people to add value to Customers
· Developing processes that add value to Customers
· How to evaluate and improve effectively?

Day 2

· Recap on Day 1 topics

· Showing Results
· Benchmarking
· How to write SQA Application Report that could score 700 points?
· On-site SQA Assessment – How to prepare the documents and data?
· How to answer SQA Assessors?
· Case Studies

Duration : 2days