On successful completion of this unit the participants will have the knowledge and skills to handle retail after sales service in the various sub-sectors.

Introduction
This course aims to establish customer
service requirements in accordance with
guidelines and procedures,
accompanied with use of appropriate
questioning techniques and active
listening skills. Upon completion,
participants will have the knowledge and
skills to handle retail after sales service in
the various sub-sectors. This module is
essential to gear retailers especially with
the introduction of the new Lemon Law.
Course Objectives
1. Establish customer service
requirements
2. Process customer’s service request
3. Conclude after sales service