This course equip learners with the skill and knowledge to systematically identify problems, collect pertinent information to clarify the problem, analyse the root cause(s) and recommend action(s) to resolve the problem. It also includes checking the effectiveness of the corrective action(s) and its integration to organisation’s overall management system in preventing recurrence of the problem.
The unit provide learners the opportunity to apply and demonstrate the knowledge and skill learned on root cause analysis.
This is one of the Specialisation Electives that leads to the award of WSQ Statement Of Attainment (SOA) in Generic Manufacturing Skills WSQ (Quality Systems).

Objectives

On completion of this unit, learners will be able to identify problems systematically, collect relevant information to clarify the problems, analyze root cause(s) and suggest action(s) to resolve the problems.
Participants will also be able to check the effectiveness of the action(s) taken and its integration to the organisation’s overall management system in preventing the recurrence of the problem.