This unit addresses the skills and knowledgerequired to administer benefits. It coversidentifying benefits eligibility, calculating benefitseligibility and payouts, managing andcommunicating the various benefits schemes,and tracking benefits claims to investigatedisputes and check for abuse.

Understand organisational policies, processes, products and services

2. Have communication skills to convey information

3. Have skills to gather and collate necessary data

4. Demonstrate attention to details

5. Check benefits claims for abuse of the benefits systems